Refunds and withdrawal.

1. What you buy

A claimed minute is digital content delivered immediately: the record is published as soon as payment is confirmed. Prices are shown in US dollars and include any applicable tax calculated at checkout.

2. Refund window

If your purchase was under $50 and you ask within 24 hours of payment, we refund the full amount and release the minute back to the public. After 24 hours, or for purchases of $50 and above, sales are final. A refund always removes the record — you cannot keep the minute and the money.

3. EU right of withdrawal

Consumers in the EU normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, that right ends once delivery has started with your express consent. At checkout you confirm that you want the record published straight away and that you therefore lose the 14-day withdrawal right. Until you confirm, no record is published and nothing is charged.

If you did not give that consent, or delivery has not started, you can withdraw within 14 days without giving a reason by writing to hello@buythetime.co.

4. Unpaid reservations

Starting checkout holds a minute for 30 minutes. If payment is not completed, the hold expires and the minute becomes available again. Nothing is charged for an expired hold.

5. Failed or duplicate payments

If you were charged twice for the same minute, or charged for a minute that was claimed by someone else first, we refund the full amount regardless of the window above. Write to us with the date and time of the payment.

6. How to request a refund

Send the minute in UTC and the email used at checkout to hello@buythetime.co. We reply within 5 business days. Approved refunds go back to the original payment method within 14 days.

The full contractual terms are in the terms of service.